Términos del servicio
Product Availability & Delivery
Our normal lead time for standard products is 6-8 weeks and for custom products 10-12 weeks from receipt of fabric (COM). No time frame is guaranteed. Once your merchandise is ready for delivery, you will be contacted to initiate the shipping of your order. If you are unable to accept delivery beyond 30 days of your merchandise being fully committed in our warehouse, your order must be paid in full and cannot be returned, refused, canceled or exchanged. Merchandise will not be held more than 90 days at our warehouse. Ensure that someone 18 years of age of older is home to accept delivery. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space.
Pricing & Promotions
Pricing in Stores, Catalog and Online is in U.S. dollars. Applicable taxes according to state and local laws apply to all purchases. The price and availability of any merchandise is subject to change, along with any given date regarding arrival of merchandise into our warehouse and shipping fees.
Payment & Deposit Requirements
We require a minimum 50% deposit on all orders in stores, and 100% payment for online orders, at the time of purchase. Full payment is required prior to the scheduling of the delivery. We will apply your deposit and then, if applicable, charge any remaining balance prior to the scheduling of your delivery. You authorize us to charge the remaining balance to your original form of payment prior to delivery, without requiring a subsequent acknowledgement, approval, or authorization from you. We do not accept more than $5,000 in cash per order. Clearance merchandise, Floor Samples, and One-of-a-Kinds must be paid in full at the time of purchase. All Deposits are non-refundable after 3 business days.
Special Order and COM (Customer Own Material)
This merchandise is made to your specifications and therefore, we do not accept cancellations, returns or exchanges. A 50% minimum deposit is required at time of purchase in stores. For online purchases, 100% will be collected when the order is placed. The 50% minimum deposit will not be refunded if returned or exchanged for reasons other than manufacturer defect or damage. Due to the handmade nature of these products, dimensions can vary plus or minus 2 inches. Orders that include customers own material, production/lead time does not start until the customer’s material is receive.
All special-order items have been denoted with an asterisk (*) on the sales invoice.
Clearance items (Sale)
These items are sold "as-is" and cannot be returned or exchanged. All sales are final as these are non-warrantied items. If any of the above items are refused or returned after delivery, a 50% restocking fee will be applied. Should you discover a manufacturer defect or damage upon delivery, please notify contact us within 14 days of delivery.
Floor Samples
These items are final sale, sold “as-is” and cannot be returned or exchanged. These items must be paid in full at the time of purchase and picked up within 14 days of the purchase date or after the release date. If a floor sample is not picked up within this timeframe, the order will be cancelled, and a 50 % restocking fee will be applied. Customers are responsible for arranging and handling the pick-up of these items at the store. Blue Furniture & Co. associates are not permitted to load floor samples into customer vehicles.
Commercial Use
Our warranty applies only to reasonable residential (non-commercial) use and is void if the furniture is used in what is considered to be a non-household setting, and/or misused, handled improperly, reupholstered and/or repaired by any other resource other than Blue Furniture & Co. and/or our agents. Please review Blue Furniture & Co.’ Terms and Conditions for Commercial and Contract products for more information.
Returns
We do not accept cancellations, returns or exchanges. Upholstered furniture is made to order and submitted for production at the time of your order. A 50% deposit may be required at time of purchase and will not be refunded if you wish to cancel, return or exchange for reasons other than manufacturer defect or transit damage.
In Case of Damage
It is your responsibility to inspect your product upon delivery. Any damage that occurs upon delivery must be noted on the delivery receipt and reported immediately. Any damage not noted on the delivery receipt will be considered to be customer damage, and not warranted. If not reported within 14 days of delivery, the defects and variances will be considered “acceptable” and will not be accepted for return or exchange. We will work with you to resolve the issue to your satisfaction. If you choose to return a damaged item, purchase price, taxes and delivery fees will be refunded.
Proof of Purchase
For any exchange, return or service claim, proof of purchase in the form of your original receipt will be required.
Credits and Refunds
- Taxes paid will be refunded
- Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit
Refunds will be issued in the original form of payment, except in the case of cash and check purchases, in which a corporate check will be issued and could take up to 15 business days to process. If a purchase is made with a rewards certificate and the merchandise is returned, the reward is forfeited, unless making an exchange of equal or greater value at the time of return. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. Items that are returned or exchanged due to size will be refunded only in the form of a store gift card minus the initial delivery fee and/or restocking fee. For merchandise picked up at the home, refunds will be processed once it has been received and inspected at our warehouse. Depending on your pickup location, the processing of this refund can take up to 30 days.
Service Requests
If you are not completely satisfied with your purchase, please contact us at 828-346-8660.